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Shipping Policy

Shipping Policy – Fast3D
 

At Fast3D, we are committed to delivering your orders securely and on time. To ensure smooth and reliable deliveries, we partner with trusted third-party logistics (TPL) providers for shipping across India and abroad.
 

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Custom 3D-printed products may require additional production time of 3–7 business days, depending on the complexity of the design. Customers will be informed of expected timelines before dispatch.
     

2. Shipping Time-frames
 

  • Metro Cities (Delhi, Mumbai, Bangalore, etc.): 2–4 business days after dispatch

  • Tier 2 & 3 Cities: 4–7 business days after dispatch

  • Remote / Special Service Areas: 7–10 business days after dispatch

  • International Orders: 10–21 business days, subject to customs clearance and local delivery partners
     

3. Shipping Charges

  • Shipping charges are calculated at checkout based on product size, weight, and destination.

  • Free shipping offers may apply on select products or promotions and will be mentioned at the time of order.
     

4. Tracking Your Order

  • Once dispatched, you will receive a tracking ID via email or SMS.

  • Orders can be tracked directly on the website of our TPL partner (e.g., Delhivery, Blue Dart, DTDC).
     

5. Delays & Exceptions

  • Delivery timelines are estimates. Delays may occur due to unforeseen circumstances such as weather, strikes, or customs hold-ups.

  • While these are beyond our control, Fast3D will support you in resolving any issues with the logistics partner.
     

6. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 48 hours of delivery with supporting photos and videos while unboxing.

  • For lost or undelivered shipments, we will coordinate with our logistics partners to provide a replacement, reshipment, or refund depending on the situation.
     

7. Change of Shipping Address

  • Address changes are only possible before dispatch. Once the order has been handed over to the logistics partner, we cannot alter the destination.

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